Returns Policy

barelyburn.com · Titanium Cookware · Confidential
Barely TITANIUM COOKWARE Burn
Return & Refund Policy
14-Day Return Window · D2C Titanium Cookware
Effective Date: August 22, 2026
BarelyBurn Return & Refund Policy
© 2026 BarelyBurn Titanium Cookware · barelyburn.com ·
Policy at a Glance
What Our Policy
Return window 14 days from date of purchase
Return shipping cost Customer’s responsibility
Refund method Stripe · Zelle · PayPal · Check · Gift Card / Store Credit
Refund processing time 5–10 business days after we receive the return
Exchanges Available within the 14-day window
Damaged / defective items Covered — we pay return shipping
Non-returnable items Used, damaged by customer, or items returned after 14 days
How to start a return Email returns@barelyburn.com with your order number
This is a summary only. Please read the full policy below for complete terms and conditions.
Table of Contents

1. Our Return Philosophy
2. Return Eligibility
3. Return Window — 14 Days
4. Return Shipping — Customer Responsibility
5. How to Initiate a Return
6. Return Process Step by Step
7. Refunds
8. Exchanges
9. Damaged, Defective or Incorrect Items
10. Non-Returnable Items
11. International Returns
12. Warranty Claims
13. Contact Us
    BarelyBurn Return & Refund Policy
    © 2026 BarelyBurn Titanium Cookware · barelyburn.com ·
14. Our Return Philosophy
    At BarelyBurn, we stand behind every piece of titanium cookware we make. We want you to cook with confidence,
    and if something is not right, we want to make it right — quickly and fairly.
    We have kept this policy simple and honest, just like our brand. We ask that you read it carefully before initiating a
    return so we can serve you as efficiently as possible.
15. Return Eligibility
    To be eligible for a return, your item must meet all of the following conditions:

• The return request is initiated within 14 days of the date of purchase
• The item is in its original, unused condition — unwashed, uncooked with, and free from scratches or
  damage caused by the customer
• The item is in its original packaging including all accessories, inserts, and documentation
• Proof of purchase (order confirmation email or receipt) is provided
• The item was purchased directly from barelyburn.com
  Items purchased through third-party retailers must be returned in accordance with that retailer’s return policy. BarelyBurn
  cannot process returns for third-party purchases.

1. Return Window — 14 Days
   3.1 The 14-Day Rule
   All return requests must be initiated within 14 calendar days of your purchase date. The purchase date is
   defined as the date your order was confirmed and payment was processed, as shown in your order confirmation
   email.
   3.2 How the 14 Days Are Counted
   Event Example Notes
   Purchase date Day 0 Date of order confirmation email
   Last day to request Day 14 Return request must be submitted by 11:59 PM (CST) on Day 14
   Return ship by Within 3 days of approval Item must be shipped after we approve your request
   Item received Varies by carrier Refund processed within 5–10 business days of receipt
   Return requests submitted after the 14-day window has expired will not be accepted, except in cases of
   manufacturing defect covered under our warranty (see Section 12).
   3.3 How to Calculate Your Window
   Example: If you purchased on August 1, your last day to submit a return request is August 15. Requests received
   on August 16 or later will not be accepted.
2. Return Shipping — Customer Responsibility
   4.1 Customer Pays Return Shipping
   BarelyBurn Return & Refund Policy
   © 2026 BarelyBurn Titanium Cookware · barelyburn.com ·
   BarelyBurn does not provide prepaid return shipping labels for standard returns. The cost of return shipping is
   entirely the customer’s responsibility. This includes:

• The cost of postage or courier fees
• Any packaging materials required to ship the item safely
• Insurance for the shipment (strongly recommended)
  4.2 Choosing a Return Carrier
  You may use any courier or postal service of your choice. We strongly recommend using a tracked, insured
  shipping method. BarelyBurn is not responsible for items lost or damaged during return transit.
• We recommend: USPS Priority Mail, UPS Ground, FedEx Ground, or equivalent
• Always retain your tracking number and shipping receipt until your refund is confirmed
• Insure the package for the full purchase value of the item
  4.3 Exceptions — We Pay Return Shipping
  BarelyBurn will provide a prepaid return shipping label at no cost to you in the following circumstances only:
• The item arrived damaged due to transit or manufacturing defect
• You received the wrong item due to a fulfilment error on our part
• The item has a confirmed manufacturing defect within the warranty period
  If you believe your item qualifies for a prepaid label, please contact us at hello@barelyburn.com with photos before shipping
  anything back.

1. How to Initiate a Return
   To start your return, please follow these steps:
   Step 1 — Email us Send an email to hello@barelyburn.com within 14 days of your purchase
   date.
   Step 2 — Include details Include your order number, the item(s) you wish to return, and the reason
   for return.
   Step 3 — Attach photos Attach clear photos of the item in its current condition. This helps us process
   your request faster.
   Step 4 — Await approval Our team will review your request and respond within 2 business days with
   approval or further instructions.
   Step 5 — Ship the item Once approved, package the item securely and ship it to the return address
   provided in our approval email. Include a copy of your order confirmation inside
   the package.
   Step 6 — Confirmation We will email you when we receive and inspect the item. Your refund or
   exchange will be processed within 5–10 business days.
2. Return Process Step by Step
   Once we receive your returned item, here is what happens:

• Inspection: Our team inspects the item within 1–2 business days of receipt to confirm it meets return
  eligibility criteria
  BarelyBurn Return & Refund Policy
  © 2026 BarelyBurn Titanium Cookware · barelyburn.com ·
• Approval or Rejection: We will email you with our inspection result. If the item does not meet eligibility
  criteria, we will explain why and return the item to you at your cost
• Refund Processing: Approved refunds are processed within 5–10 business days to your original payment
  method
• Notification: You will receive an email confirmation once your refund has been issued
  Please allow additional time for your bank or card issuer to post the refund to your account. This is beyond our control and
  typically takes 3–5 additional business days.

1. Refunds
   7.1 Refund Amount
   Approved refunds will be issued for the full purchase price of the returned item(s). Please note:

• Original outbound shipping costs are not refunded unless the return is due to our error or a manufacturing
  defect
• Return shipping costs paid by the customer are not reimbursed for standard returns
• Any promotional discounts or coupons applied at purchase will be reflected in the refund amount
  7.2 Refund Method
  Refunds are issued to the original payment method used at the time of purchase:
  Payment / Refund Method Details Estimated Time
  Stripe Refund to original card via Stripe 5–10 business days
  Zelle Refund sent to your registered Zelle account 1–3 business days
  PayPal Refund to your PayPal account 3–5 business days
  Check Paper check mailed to billing address 7–14 business days
  Gift Card / Store Credit Credited to your BarelyBurn account balance 1–2 business days
  7.3 Partial Refunds
  We reserve the right to issue a partial refund if the returned item shows signs of use, missing parts, or damage not
  reported at the time of the return request. We will always communicate this to you before issuing a partial refund.

1. Exchanges
   We offer exchanges for a different size, colour, or product of equal or lesser value, subject to availability.

• Exchange requests must be initiated within the 14-day return window
• The original item must meet all return eligibility criteria (see Section 2)
• Customer is responsible for return shipping of the original item
• BarelyBurn will ship the replacement item at no additional shipping charge within the contiguous United
  States
• For exchanges to a higher-value item, you will be charged the price difference
  To request an exchange, email hello@barelyburn.com with your order number and the item you would like in
  exchange. We will check availability and confirm your exchange within 2 business days.

1. Damaged, Defective or Incorrect Items
   BarelyBurn Return & Refund Policy
   © 2026 BarelyBurn Titanium Cookware · barelyburn.com ·
   If your item arrives damaged, is defective, or you received the wrong item, please contact us within 48 hours of
   delivery. We will resolve the issue at no cost to you.

• Email hello@barelyburn.com with your order number, a description of the issue, and clear photos of the
  item and packaging
• Do not discard the original packaging — we may need it for carrier claims
• We will provide a prepaid return shipping label for all verified damage, defect, or fulfilment errors
• You may choose a full refund, replacement, or store credit — your choice
  Transit damage must be reported within 48 hours of delivery. We cannot accept claims for transit damage reported after this
  window as carrier insurance requirements have strict timelines.

1. Non-Returnable Items
   The following items are not eligible for return or refund under any circumstances:

• Items returned after 14 days from the date of purchase
• Items that have been used, cooked with, washed, or seasoned
• Items with physical damage caused by the customer including scratches, dents, or misuse
• Items with missing parts, accessories, or original packaging
• Items marked as Final Sale or purchased during a clearance event
• Gift cards and store credit
• Items purchased from third-party retailers — these must be returned to the point of purchase
• Custom or personalised items made to order
  If you are unsure whether your item is eligible for return, please email us at hello@barelyburn.com before shipping anything.
  We are happy to advise.

1. International Returns
   For customers outside the United States, the same 14-day return window and return eligibility conditions apply.
   However, please note the following additional considerations:

• International return shipping costs are entirely the customer’s responsibility including any customs, duties, or
  import fees
• Please mark the return package clearly as ‘RETURNED GOODS — NO COMMERCIAL VALUE’ to avoid
  customs delays
• BarelyBurn is not responsible for any additional customs fees, taxes, or duties incurred during the return
  shipment
• International refunds will be processed in USD. Exchange rate differences are not our responsibility
• We recommend using a tracked international courier such as DHL, FedEx International, or UPS International
  International returns may take longer to process due to customs clearance times. We will notify you as soon as we receive
  and inspect your return.

1. Warranty Claims
   Our titanium cookware is built to last. BarelyBurn products come with a limited warranty against manufacturing
   defects in materials and workmanship. Warranty terms are separate from our return policy and are not subject to
   the 14-day return window.
   BarelyBurn Return & Refund Policy
   © 2026 BarelyBurn Titanium Cookware · barelyburn.com ·
   Product Warranty Period Coverage
   Titanium pans & pots Lifetime Manufacturing defects in materials and workmanship
   Handles & lids 2 years Manufacturing defects under normal use
   Accessories & tools 1 year Manufacturing defects under normal use
   Warranty claims do not cover damage caused by:

• Normal wear and tear
• Misuse, abuse, or accidental damage
• Use of metal utensils (where not recommended)
• Commercial or industrial use
• Damage from improper cleaning (e.g. dishwasher use where not specified as safe)
  To submit a warranty claim, email hello@barelyburn.com with your order number, photos of the defect, and a
  description of the issue.

1. Contact Us
   Our customer experience team is here to help with all enquiries including returns, exchanges, warranty claims, and
   general support. Reach us at one single address for everything.
   Email hello@barelyburn.com
   Website barelyburn.com
   Response Time Within 2 business days
   Hours Monday – Friday, 9 AM – 5 PM CST
   This Return & Refund Policy was last updated on August 22, 2026. BarelyBurn reserves the right to update this policy at any
   time. The current version is always available at barelyburn.com/returns. By purchasing from BarelyBurn you agree to the
   terms of this policy.